Politique d’expédition

Order Processing

All orders are processed within 0–3 business days at our central facility before being dispatched. You will receive an email notification once your order is shipped, including tracking information.

Same Day Delivery

Orders placed before 4:00 PM (EST) within a 30 km radius from our Kulture Klash Store location in Montreal will be processed for same-day shipping at a flat fee of $35.

Deliveries will start at 7:00 PM (EST) and can be received up until 11:00 PM (EST).

Orders placed after 4:00 PM (EST) will be processed on the next business day. You can check your eligibility for same-day delivery by entering your address at checkout.

Shipping Rates & Delivery Time

Shipping fees are calculated based on the destination address and the dimensional weight of the package. The following are our shipping zones and associated services:

Canada

Standard Shipping: Delivery time: 2–5 business days

Express Shipping: Delivery time: 1–2 business days

United States

Standard Shipping: Delivery time: 2–5 business days

Express Shipping: Delivery time: 1–2 business days

International (Rest of the World)

Standard Shipping: Delivery time: 5–10 business days

Express Shipping: Delivery time: 3–5 business days

In-Store Pickup

You can also choose to pick up your order at our Kulture Klash Store:

Location:
Kulture Klash Store
4055 Saint-Catherine St W Suite 151, Westmount, QC

Free

Usually ready in 4 hours

You will receive a notification once your order is ready for pickup.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment via the respective carrier’s website.

Delivery Time Estimates

Delivery times are estimates and may vary depending on the destination, weather conditions, and other factors. We are not responsible for delays caused by the carrier.

Lost Packages

We are not responsible for lost packages. Once a package has been handed off to the carrier, we cannot be held liable for lost or delayed shipments. Please track your order with the provided tracking number to monitor its status.

Customs & Duties

For international orders, customs duties and taxes are the responsibility of the customer. We are not liable for any additional charges that may be incurred once the package reaches its destination country.

Shipping Restrictions

We use Purolator for all shipments. Please note that we do not ship to P.O. Boxes, and remote locations may experience longer delivery times or additional fees. We also cannot ship to certain international destinations where restrictions apply. If there are issues with shipping to your location, we will notify you before processing your order.

Order ModificationsIf you wish to modify your order after it has been placed, please contact us at support@shopkultureklash.com. You may be able to cancel or adjust your order if it has not yet been shipped.

Order Cancellations

Orders may be cancelled if the item was either sold in-store before online fulfillment and is out of stock, or if Shopify has flagged the order as fraudulent. Fraudulent orders are automatically cancelled and refunded. If your order was cancelled for reasons other than fraud, please reorder with matching shipping and billing addresses. If you encounter issues, please contact us via email at support@shopkultureklash.com, DM us on Instagram @kulture_klash, or call us at 438-476-9195 for assistance.

Accuracy of Shipping Address

It is very important to provide an accurate shipping address during checkout.
We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
If you realize there’s an error in your address after placing your order, please contact us immediately at support@shopkultureklash.com or DM us on Instagram @kulture_klash or call us at 438-476-9195 before we ship your order. We will do our best to make necessary adjustments before the shipment is processed.