Refund policy
Because we specialize in high-demand, collectible sneakers and streetwear, every product is carefully authenticated and verified before sale. Once an item leaves our store, we can no longer guarantee it has not been worn, used, or altered. To maintain the highest standards of authenticity and quality for our community, we cannot accept standard returns or exchanges.
Please review product details and sizing carefully before completing your order. Since sizing can vary between brands and models, we strongly recommend checking our size guides and product descriptions — or contacting us directly before purchase so our team can assist you. Size-related concerns are not eligible for refunds or exchanges.
If you experience an issue with your order — such as receiving the wrong product or size — please contact our support team at support@shopkultureklash.com with your order details. Our team will promptly review and address the matter.
Buyback Option
For customers who wish to part with an item after purchase, we occasionally offer a buyback option:
- The item must be brought back for inspection.
- Our authentication team will re-verify the product using expert evaluation and third-party tools.
- If the item passes, we may provide a buyback price, which will be lower than the original purchase price to reflect re-verification costs and current market value.
- Buyback payments may be issued as cash or store credit.
This process protects our community and ensures that every product sold through Kulture Klash remains authentic, quality-verified, and trusted.