Terms of service
Last Updated: September 5, 2025
Welcome to Kulture Klash (“Kulture Klash”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website shopkultureklash.com, our services, and any features offered through the Site (collectively, the “Service”). By visiting our Site or purchasing from us, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws. If you do not agree, you may not use our Service.
1. Company Information
Kulture Klash
4055 Saint-Catherine St W, Suite 151
Westmount, Quebec H3Z 3J8, Canada
info@shopkultureklash.com | (438) 476-9195
2. Eligibility
You must be at least the age of majority in your province of residence (18 in Quebec) to use this Service. If you are under the age of majority, you may only use the Service under the supervision of a parent or guardian, who agrees to be fully responsible for your use.
3. Product Authenticity & Resale Status
Kulture Klash is an independent reseller and consignment marketplace specializing in collectible sneakers, streetwear, and accessories. We are not an authorized retailer or distributor for brands sold on our Site. All product names, logos, and trademarks remain the property of their respective owners.
Every item sold through Kulture Klash is verified and authenticated by our team prior to sale. Once an item leaves our store, we cannot guarantee it has not been worn or altered, which is why all sales are final.
4. Orders & Payments
All orders are subject to acceptance and availability.
Prices may change at any time without notice.
Payment must be made in full at checkout. We accept credit card, debit, e-transfer, cash (in-store), and other payment options listed at checkout.
Orders flagged by Shopify or our fraud prevention tools may be canceled at our discretion.
5. Shipping & Risk of Loss
Shipping policies, carriers, and delivery times are detailed in our Shipping Policy.
Title and risk of loss for items transfer to the customer once the order is handed to the carrier. Any claims for lost or damaged shipments must be filed directly with the carrier.
6. Refunds & Returns
All sales are final. We do not accept returns, exchanges, or cancellations once an order is placed.
Exceptions: If you receive the wrong item or size, contact support@shopkultureklash.com within 48 hours of delivery. Our team will review and address your request.
To maintain the highest quality and authenticity standards for our community, we cannot accept returns under any other circumstances.
For more information, please review our Refund Policy.
7. Buyback Option
For customers wishing to part with an item after purchase, Kulture Klash may, at its discretion, offer a buyback option.
The item must be brought in for inspection.
Our authentication team will re-verify the product.
If approved, we may provide a buyback offer, typically lower than the original purchase price to reflect re-verification costs and current market value.
Buyback payment may be made in cash or store credit.
This process ensures that all products circulating through Kulture Klash remain authentic.
For more information, please review our Refund Policy.
8. Intellectual Property & Product Images
All original content and photos taken by Kulture Klash are our property and may not be used without permission.
Some product images may originate from suppliers, brand partners, or be used under descriptive fair use to identify products. Kulture Klash does not claim ownership over third-party trademarks or images, which remain the property of their respective owners.
9. Prohibited Conduct
You agree not to use the Site or Service to:
Engage in any unlawful, fraudulent, or abusive activity.
Violate applicable laws or infringe on the intellectual property rights of others.
Misrepresent your identity, submit false or misleading information, or attempt to bypass security measures.
Upload or transmit viruses, malware, or other harmful code.
Collect or attempt to track the personal information of others without consent.
Scrape, copy, or reuse content or product data from the Site without authorization.
Send spam, phishing attempts, or other unsolicited communications.
Harass, threaten, or abuse staff, customers, or other users.
We reserve the right to suspend or terminate access to the Service for any violations of these rules.
10. Personal Information & Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
We only collect the information necessary to process orders, prevent fraud, and provide customer support. We do not sell customer data. Information may be shared with payment processors, shipping carriers, and fraud prevention partners solely for these purposes.
11. Limitation of Liability
Products are sold “as is.” To the fullest extent permitted by law:
Kulture Klash disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.
Kulture Klash is not liable for any indirect, incidental, or consequential damages.
Our total liability will never exceed the purchase price of the item in dispute.
12. Indemnification
You agree to indemnify and hold harmless Kulture Klash, its employees, officers, and affiliates from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
13. Governing Law & Jurisdiction
These Terms shall be governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law rules.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Quebec, judicial district of Montréal.
14. Modifications
We may update or modify these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Service after changes are posted constitutes acceptance of those changes.
15. Contact Information
For questions regarding these Terms:
info@shopkultureklash.com
(438) 476-9195
4055 Saint-Catherine St W, Suite 151, Westmount, Quebec H3Z 3J8, Canada